Shipping policy

Domestic Shipping

  • Free Shipping: Available anywhere in India.
  • Dispatch Time: Orders are dispatched within 1-2 working days.
    • Orders placed before 11 A.M.  on a business day are shipped the same day if payment and stock are confirmed.
    • Orders placed after 1pm are shipped the next business day.
    • Orders on Sunday or holidays are dispatched the following Monday or next working day.
    • Busy periods (e.g., holidays) may cause delays.
  • Shipping Restrictions: Orders cannot be shipped to PO boxes or military addresses. Rural areas may require additional delivery time.
  • Delivery Time: Depending upon the dispatch, it usually takes 3-7 working days to deliver the products

International Shipping

  • Charges: Included in the product price shown online.
  • Transit Time: Approximately 7-14 days, depending on the destination.
  • Customs Fees: Import duties/VAT may apply. These are beyond our control and cannot be reimbursed.
  • Responsibility: International customers are responsible for any import or customs fees. Fees are not predictable, and refusal may result in costs for goods or return service.
  • Tracking: Tracking information will be emailed after shipment.
  • Delivery Time: Depending upon the dispatch, it usually takes 7-14 working days to deliver the products

Cancellation Policy

  • By User: Orders can be cancelled within 6 hours without penalty (excluding bank charges). Contact customer support with your order number. Email us at admin@amyurfoods.com
    • If the order is processed, it cannot be cancelled.
    • The decision of www.vamukh.com on cancellations is final.
  • Gift Cards: Non-cancellable. Expiry date extension requests can be made within 3 days of purchase.

Cancellation Policy by www.vamukh.com

  • Right to Refuse: We reserve the right to refuse or cancel orders due to incorrect pricing or other reasons. 100% payment will be refunded.
  • User Mistakes: If delivery issues arise from incorrect user details, any extra re-delivery costs will be charged to the user.

Replacement/Return Policy

  • Non-returnable: Products cannot be returned or exchanged due to FSSAI regulations.
  • Replacement Criteria:
    • Damaged during transit
    • Manufacturing defect
    • Wrong item delivered
  • Process: Request a replacement by emailing your order number and reason. Do not send items back without our confirmation. We will arrange the replacement.

Refund Policy

  • Goods Unavailability or Service Problem:
    • If the item for replacement is unavailable, alternatives will be offered, but the customer's choice is final.
    • Refunds are given if we cannot ship the product on time or if the product is unavailable.
    • 100% refund if the delivery address is outside the service area.

International Shipping & Return Policy

  • Import Fees: Recipient is responsible for import taxes, customs duties, and fees.
  • Customs Handling: We may designate a courier or freight forwarder to handle customs on your behalf. Import duties may be collected by the courier.
  • Limitations: Manufacturer warranties and service options may not apply internationally. Products may not meet local standards or be labelled in the local language.
  • Privacy: Cross-border shipments are subject to customs inspection. Information may be shared with customs and postal authorities for clearance.

About Customs, Duties & Taxes

  • Responsibility: Ensure the product can be imported into the destination country. The recipient must comply with local laws and regulations.
  • Additional Charges: Customs fees are the recipient’s responsibility. Delays due to customs clearance are possible.

International Returns

  • Policy: Products cannot be exchanged or returned as they are food items.